Reference

How 55oh Handles Your Personal Information

When you open an account on 55oh and use payment methods like bKash, Nagad, or Rocket, we collect certain information to keep your account running and your transactions secure.

Account data protectionbKash, Nagad, Rocket payment privacyCookie and device dataYour right to request changes
55oh How 55oh Handles Your Personal Information
REACH OUR TEAM

Contact Us About Your Privacy

If you have a question about how your data is stored, want to request a copy of your account information, or need to correct something on file, our support team handles privacy requests directly. Reach out through any of the channels below and include your registered mobile number or wallet details so we can locate your account quickly.

Team online

Live Chat

Open the chat widget on any page of the 55oh platform. State your privacy request clearly and our team will acknowledge it and respond with next steps.

Email Support

Send your data request or privacy concern to our support email. Include your registered contact detail — bKash, Nagad, or Rocket number — so we can verify your account.

Account Help Page

Log in to your account and navigate to the Help section. From there you can submit a formal data request or flag an inaccuracy in your stored profile information.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Data security is built into the account flow at 55oh, not added on top of it. Payment details you submit through bKash, Nagad, or Rocket are handled under encrypted connections, and account access requires OTP verification at login so that only you can reach your wallet and transaction history. Here is how we approach the four areas that matter most to you.

Payment Data Security bKash, Nagad, and Rocket transaction data is passed over encrypted channels. We store only the reference details needed to match your deposit or withdrawal to your account.
Cookie Use and Control We use session and analytics cookies to keep you logged in across pages and to understand which parts of the platform you use. You can manage cookie preferences in your browser settings.
Account Access and OTP Every login triggers an OTP sent to your registered mobile number. This step ensures that even if your password is exposed, no one else can reach your account or payment history.
Retention and Deletion Active account data is retained while your account is open. If you close your account, we will retain transaction records only as long as required under applicable obligations in your region.

Common Questions About Your Data on 55oh

These are the questions we hear most often from people who want to understand exactly how their information is handled when they use our platform in Bangladesh.

We collect your name, mobile number, and the wallet identifier — bKash, Nagad, or Rocket — you use for transactions. Device and session data is also gathered automatically when you access the platform.

Only the transaction reference needed to match your payment to your account is stored. Full wallet credentials stay with your payment provider and are never held on our servers.

Yes. Submit a data access request via live chat or the account Help section. Verify your identity with your registered mobile number and we will process your request.

Log in to your account, go to the Help section, and raise a correction request. Our team will review and update the relevant details after verifying your identity.

We do not sell your data. Information is shared only with payment processors like bKash, Nagad, and Rocket — and only the minimum details they need to complete a transaction.

Cookies track your session and general usage patterns so the platform works consistently across visits. You can adjust or block cookies in your browser without losing account access.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.